FAQs

Frequently Asked Questions

Orders & Shipping

Where do you ship from?
All orders are shipped directly from Jordan.

How long does delivery take?
Middle East: 5–7 business days.
USA & Europe: 7–15 business days.

How can I track my order?
Once your order is shipped, you will receive a tracking number via email or WhatsApp.

Returns & Exchanges

What is your return policy?
If there is a defect or issue on our end, we cover all return costs and offer a full refund or free replacement.
If you wish to return due to sizing or personal preference, please contact us within 30 days of receiving your order. Return shipping costs are the customer's responsibility.

How do I request a return or exchange?
Contact us via WhatsApp or email at mm@alkaramqadri.com with your order number and a photo of the item. We respond within 24 hours.

Products

Where are your products made?
All our products are proudly Made In Jordan, crafted with care since 1927.

How do I find the right size?
Please refer to our Size Guide for detailed measurements.

What materials do you use?
We use premium fabrics selected for quality, comfort, and modesty. Fabric details are listed on each product page.

Payments

What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods available at checkout.

Wholesale

Do you offer wholesale?
Yes! We welcome wholesale partnerships. Please visit our Wholesale page or contact us at mm@alkaramqadri.com for more information.

Still have a question?

We're here to help! Reach us at mm@alkaramqadri.com or WhatsApp: +962 79 2080000. We promise to respond within 24 hours.