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- All items are carefully inspected before being sent out to the customer, we at Al-Karam Qadri will not send any items which are defected or faulty.
- If you would like to return your item for whichever reason, please email us at email@example.com and your inquiry will be assessed by our team. See below for email format.
- If you would like a refund or exchange, you MUST email us within 3 days from the day of delivery. Failure to do so will result in an issue of a gift certificate only in the case of item defection.
- You have 30 days from the day of delivery to return the item to us.
- If we DO NOT received the item(s) within 30 days from the day of delivery, we cannot issue a refund.
- Items that are on sale or, marked down in price are not eligible for refunds or exchanges.
- On returning the item, we highly recommend you use a reliable and tracked/Recorded service, as you will be held responsible for the item until we receive it. We will not be able to offer a refund/exchange of the full amount (excluding delivery) until Al-Karam Qadri's team have received the item(s) in a re-sellable condition.
- PLEASE NOTE: We are not liable to refund the amount spent on the return of the item.
- Refunds will be credited for the amount of the item(s) ONLY.
- We will not issue refunds if we believe that the item has been worn, or has been washed and returned. Our team thoroughly inspects each item before a refund is issued.
- If the item has been returned with fragrance or sprays on them, we cannot issue a refund.
- All items returned must not be worn and put back into the original packaging. The item must be in a re-sellable condition with its tag on.
- Once the item has been returned in a re-sellable condition, we will offer a full refund on the items excluding delivery.
- Refunds may take up to 10 working days to be credited back into your account.
- If you would like to exchange your item, please let our team know and we can issue you with a gift certificate that you can use to purchase a new item.
- Al-Karam Qadri is not responsible for any damaged items received on delivery.
- All of the above applies to all local and international purchases.
To help us expedite your return request:
- 1) Email firstname.lastname@example.org with “Returns” in the subject line
- 2) Include your order number and indicate if you would like exchange as store credit or a refund to the original payment method.
- 3) In the email you send us please include the order number, contact information, shipping number, and we'll email you the details and address of shipping back our product(s).